Effective Date: November 16, 2025
At Novo Accounting, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, both online and offline, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
By visiting our website, using our services, or submitting your information to us, you agree to the terms of this Privacy Policy.
We may collect the following types of personal information:
Contact Information: Name, phone number, email address, mailing address
Identification Information: SIN (Social Insurance Number), government-issued IDs (only when required for accounting or legal purposes)
Financial Information: Tax documents, income details, banking data (when relevant for services such as payroll or CRA support)
Business Information: For corporate and self-employed clients — company registration details, financial records, payroll data, WSIB information
Website & Technical Data: IP address, browser type, access times, device type, and pages visited (collected via cookies and analytics tools)
We may collect personal information through:
Online forms submitted on our website
Email or phone communication
WhatsApp or other messaging platforms (when used for communication)
Client portal uploads and downloads
In-person consultations or meetings
Third parties (e.g., CRA, payroll providers) with your consent
Your information is used to:
Deliver accounting, tax, and advisory services
Prepare and file tax returns
Communicate with the CRA on your behalf
Process payroll and manage WSIB reporting
Respond to your inquiries and provide support
Verify your identity when required
Comply with legal and regulatory obligations
Improve the quality and security of our website and services
By submitting your personal information to us, you provide consent for us to collect, use, and disclose it as described in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To do so, please contact us (see Section 10).
We will never sell your personal information.
We may share your information with:
The Canada Revenue Agency (CRA), or other government bodies, when required by law or for service delivery
Third-party service providers who assist us in operations (e.g., cloud storage, secure client portal, IT services)
Regulatory bodies or auditors when required for compliance
Law enforcement or legal authorities, only when legally compelled to do so
All third parties are contractually obligated to maintain the confidentiality and security of your data.
We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law or professional standards (e.g., 6–7 years for CRA-related records).
Once no longer needed, data is securely destroyed or anonymized.
We take reasonable administrative, technical, and physical safeguards to protect your personal information from loss, unauthorized access, misuse, or disclosure.
Measures include:
SSL encryption on our website and client portal
Role-based access to files
Secure file transfer and storage tools
Ongoing privacy and security training for staff
Password-protected systems and two-factor authentication where applicable
However, no method of transmission over the internet is 100% secure. We encourage clients to use strong passwords and report any suspicious activity.
Our website uses cookies and analytics tools (such as Google Analytics) to improve user experience and monitor site performance. These tools collect non-identifiable technical data such as:
Browser type
Time spent on pages
Navigation patterns
You can disable cookies in your browser settings at any time, but doing so may affect some website functionality.
Our website may include links to third-party websites or services (e.g., CRA, partner tools, calendar booking platforms).
We are not responsible for the content or privacy practices of these external sites. We recommend reviewing their privacy policies before submitting any personal information.
You have the right to:
Request access to your personal information
Request correction of inaccurate or outdated information
Withdraw consent for future use
Ask how your data has been used or shared
To exercise these rights, please contact us at:
Novo Accounting
📧 Email: novoaccounting@novoaccounting.ca
📞 Phone: +1 (437) 602-3045
📍 Address: 38 Greensboro Drive, 2nd Fl, Etobicoke
We will respond to all privacy-related requests within a reasonable time, in accordance with applicable privacy laws.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review it periodically.
✅ Need Help?
If you have questions or concerns about our privacy practices, contact our office directly.
We take your privacy seriously — and we’re here to protect it.
